Returns Desk Associate - Saks Fifth Avenue

What This Position is All About
The Customer Service Representative (CSR) represents Hudson's Bay's ideals of service and quality to the customer. The CSR responds to all assigned customer escalations, ensuring a timely response and resolution to issues, ensuring the customer's overall or Hudson's Bay experience is a positive one. The CSR must be able to work in a team-oriented environment, have strong people skills and be comfortable with building client relationships. The CSR must be able to support the Call Center Hours of Operation with flexible shifts Sunday to Saturday and increased hours as needed during peak business periods.

Who You Are:

•        You Put the needs of internal and external customers first.                 

•        Seeks customer information when improving products and services

•       You Act with customers in mind, great networking and relationship management

• A natural problem-solver, who is also intuitively analytical and creative

You Also Have:

• Availability to support the Call Center Hours of Operation with flexible shifts Sunday to Saturday and increased hours as needed during peak business periods 
• Customer Service and/or Call Center experience 
• Strong computer skills and experience using Microsoft Office and the internet 
• Strong math skills (i.e. percentage calculations) 
• As The Customer Service Representative, You Will:
• Handle all telephone inquiries in a prompt, professional and courteous manner while working to ensure first call resolution with every inquiry 
• Input and/or update data and file information efficiently and accurately 
• Ensure all inquiries resolved in accordance with department and HBC policies, procedures and standards 
• Assist in the achievement of department and company results by always being conscious of priorities and the needs of the department 
• Maintain an acceptable attendance and punctuality record including adherence to schedule 
• Liaise with internal departments and external vendors 

Your Life and Career at SFA:

• Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time employees (including medical, vision and dental).
• An amazing employee discount