Trainee, Bank Card Admin

Major Responsibilities:

 Process involves handling customer disputes/Inquiries, reporting relating to credit card transactions for third party credit cards & private label cards
 Handling customer disputes and inquiries
 Ensure adherence to Sales Audit / Bankcard policies, internal controls and audit requirements, and service standards at all times.
 Analyze and research all discrepancies/exceptions in the process.
 Collaborate with the global team to manage processing backlogs and expedite as required to resolve issues impacting bankcard processing.
 Ensure timely and accurate reporting on chargebacks and related costs.
 Respond to store inquiries (chargebacks, disputes), including resolving any escalated issues
 Ensure completion of accurate and complete accounting activity for the bankcards at banners
 Protect the assets of the company by ensuring that all policies/procedures/regulations pertaining to the administration and processing of bankcard

Job Qualifications

Personal Characteristics:

The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced environment. He/she will possess excellent communication and interpersonal
skills in order to engage with stakeholders across the business and provide critical input to business teams. This individual will have a demonstrated ability to manage multiple priorities simultaneously with
strict adherence to deadlines.

Professional Qualifications:

 Financial aptitude with /without work experience in Accounting with MNCs/GICs, with preference to Retail industry.
 Experience in bankcard processing systems (Discover Amex, Chase, Capital One & Paypal etc.)
 Medium to Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint)
 Working experience in Card processing including involvement with the following: chargeback processing & analytics, card-processing administration would be added advantage.
 Basic knowledge in banking principles and Cards related business, revenue generation areas, etc is preferred.

Educational Credentials:

Bachelor’s Degree in Finance (Full-time) preferred.      

Office Hours: Shifts can vary based on organizational needs.