Associate, GSOC

Job Summary

To examine and scrutinize corporate environment and business operations to determine whether employees, customers or other individuals are involved in any misconduct, fraudulent activity or retail theft. To ensure any unethical behavior or employee misconduct is identified and reported to stakeholders with high levels of detail.

Responsibilities:

• Following our business code and always acting with integrity and due diligence
•        Reduce payment fraud by flagging suspicious transactions and reporting suspicious employee behavior
•        Distinguish between high risk and legitimate transactions to minimize additional checks and workload
•        Spot employees involved in fraudulent transactions before it leads to high value retail loss
•        Ensure product integrity is followed throughout the transactions
•        Ability to multitask and communicate effectively within the team and to North American leadership or law enforcement
•        Derive patterns and assumptions, communicate recommendations and findings to senior leaders in weekly or biweekly meetings
•        Quick responder with immaculate email writing skills
•        Able to write complex investigation reports with clear findings addressed to leadership
•        Understand technical glitches of cameras and report to leaders
• Work independently and as a team player on all aspects of the investigation while completing cases in a timely manner

Key People and teams I work within business

•        Store and Retail staff
•        North American Leadership (VP, Corporate Investigators)
•        Retail Security team and other business support teams
•        Internal support teams like IT, Helpdesk etc.
•        Law enforcement agencies & Emergency services (PD, Fire rescue)

Skills

•        Experience in forensic investigation, loss prevention, retail theft prevention or asset protection
•        Excellent written and verbal communication skills with good excel skills knowledge and advanced excel formulas
•        Diverse and ability to multitask in high paced process
•        Possess analytical skills and decision-making skills to identify genuine cases
•        Understanding of retail operations and retail store business