Manager, Merchandising Operations
Company Description
Hudson's
Bay Corp (HBC) is in India! Our corporate office in Bangalore is home to teams
focused on Finance & Accounting, Technology, Merchandising and shared
services. The teams in the India office play an integral role in supporting HBC's
strategic plan and are key to expanding HBC's capabilities and support
functions across the business. With their depth of knowledge and rich
experience, our HBC India associates are expanding the company's global
footprint and further establish HBC as a truly global retailer.
Hudson's
Bay Company is one of the fastest-growing department store retailers in the
world. In North America, HBC's leading
banners include Hudson's Bay, Saks Fifth Avenue, Gilt, Saks
OFF 5TH, Find @ and Home Outfitters. In Europe, HBC's
banners include GALERIA Kaufhof (the largest department store group in
Germany), Galeria INNO (Belgium's only department store group), and Sportarena.
At HBC we are a company of adventurers who explore uncharted territory,
challenge convention, and work with imagination and fun
Reporting Relationships: The
Manager, Merchandise Operations will directly report to the Director,
Merchandise Operations.
Major Responsibilities
The Manager, Merchandise Operations is primarily responsible for being the first point of contact with North American Leads. They will also be accountable for managing the initial stages of training and transition of MO Leads offshore and then continue to be the strategic and functional manager for the MO team. They will oversee the performance and development of the Merchandise Operations team as well as manage the tactical functions of the team. The Manager Merchandise Operations partners with the Buying Team to measure demand (e.g., for purchase order entry, item set-ups, and price changes), and dispatches Merchandise Administrators to that work in a balanced way. The Manager MO also oversees quality control for off-shore work and helps Merchandise Administrators problem solve on issues/flag issues appropriately to the on-shore Buying Team as needed
- Primary point of contact between onshore and offshore MO team leads
- As as senior advisor to the MO Leads for day to day functioning of the team including training and performance management
- Communicate with buying offices to measure demand for Merchandise Administrators' work (e.g., number of orders, number of items to be set-up, amount of price changes, etc.)
- Dispatch and balance demand coming in from on-shore Buying Team amongst Merchandise Administrators
- As issues arise, help Merchandise Administrators as well as MO leads problem solve issues and flag as appropriate to on-shore team
- Conduct semi-annual performance reviews
- Train, motivate and develop team to ensure effective performance and growth
- Oversee implementation of new systems, process upgrades, etc. as needed
Personal Characteristics
The
successful candidate must be a proactive self-starter with a dynamic and
resilient nature able to work and lead in a fast-paced. He/she will possess
average communication and interpersonal skills in order to engage with
stakeholders across the business and provide critical input to business teams.
This individual will have a demonstrated ability to manage multiple priorities
simultaneously with strict adherence to deadlines and routine problem solving
and willingness to learn.
Professional Qualifications
- Minimum 6 to 10 years of total experience
- Relevant experience of 3 to 4 years preferably in a Retail environment
- Minimum 2 years’ experience managing and coordinating large teams
- Strong computer skills including MS Word and Excel
- Strong written and oral communication skills
- Sense of urgency, flexibility and ability to multi-task would be desirable traits
- Detail oriented with good organizational and clerical skills
Educational Credentials
University
or college degree or commensurate retail experience
Office Hours
Shifts can vary based on
organizational needs
NOTE: HBC welcomes all applicants for this position, however, only those selected for an interview will be contacted
